CUSTOMER CARE

TRADE CUSTOMERS | Make the change, earn commission and spread the word.

Interested in becoming a Brand Ambassador, or adding Facet baguettes™ to your product lines? Contact our customer care team for details. Once you are registered, we will provide you with a unique code.

Tell everyone you know about the benefits of using Facet baguettes™. Provide your referrals and friends in the industry with your unique code and ask them to use it when they place an on-line order. We see the code and the commission is paid directly to you. It’s that simple.

Now isn’t that a great idea?

CUSTOM OPTIONS | Keep calm, go on break, We’ll get you covered.

Over the last three years we have designed and developed a range of standard products that fit many of the essential rental items needed for an event. However, we understand that you might need to protect a piece of furniture or property that isn’t quite standard. Contact our customer care team customercare@facetcompany.com with photos and dimensions of the item you would like to protect and we will provide you with a custom quote.

Feeling Creative?

Our workshop design team welcomes new projects, if you would like us to make a Facet baguette™ that is outside of the range you see on our website, then let us know what you have in mind and we will make a custom Facet baguette™ especially for you.

Get noticed, and show off your colors.

Facet baguettes™ are offered in the following standard colors. We do not recommend using white or very light colors for protecting properties in a rental, event or trade show environment. If you are in the industry, then we don’t need to explain. And if you are new to trade shows, then trust us.

Let’s add your LOGO

Interested in letting your customers know how well you protect your properties? We can add your company name, logo or slogan to all your Facet baguettes™. Just send your specifications to customercare@facetcompany.com and we can create a template to size and send you a design comp and quote for approval.

CARE GUIDE| Take care of your Facet baguettes™

Facet baguettes™ are designed for the trade show industry, where they can be totally mistreated. The twin shell material is very durable and can be washed and reused multiple times. We wash our Facet baguettes™ on a cold, normal setting using mild detergent and hang them up to dry. Never use bleach or harsh chemicals, especially if you value your health.

PAYMENT

You can check out on our website using any major credit or debit card. Just follow the instructions to complete your order.

We also offer PayPal. Using PayPal is convenient and secure. PayPal is one of the most trusted options for online transactions and provides you with an additional level of security.

SHIPPING

Facet processes all incoming orders upon receipt. Since all Facet Baguettes™ are custom made to order, you should allow 10 business days for production. If the order is urgent please let us know and we will advise if the order can be expedited. All orders are shipped Fedex ground, at standard rates. Depending upon your shipping zone, products should arrive within 7 to 10 business days. You will receive an email notification from our customer care team when an order has shipped.

RETURNS and REFUNDS

Creating high quality products, attention to detail and customer care are high on our list of priorities at Facet. Our in-house workshop is staffed by a team of professionals who take pride in their work. If your order does not arrive, or appears to be damaged in any way, or does not perform as expected, then please contact our customer care team customercare@facetcompany.com or call +1.248.912.0800 and explain your concerns. We may send you a return request form to complete. This should be returned to us complete with images of any defects or damage so we may evaluate your request.

Our customer care team will respond as soon as possible to resolve any issues. If a return is approved, we may ask you to return ship the product in its original packaging and we will send you a replacement. All approved refunds will be applied to your credit card or original method of payment.